An old lady handed her cheque to a bank teller and said, “I would like to withdraw N500..”
The female teller told her, “For withdrawals less than N5,000, please use the ATM”.
The old lady then asked, “Why?” The teller irritably told her, “These are rules. Please leave if there is no other matter. There is a queue behind you.” She then returned the cheque to the old lady.
The old lady remained silent. But she returned the cheque to the teller and said, “Please help me withdraw all the money I have.”
The teller was astonished when she checked the account balance. She nodded her head, knelt down and said to the old lady,
“My apologies Granny, you have N3.5 billion in your account and our bank does not have so much cash currently. Could you make an appointment and come again tomorrow?”
The old lady then asked, “How much am I able to withdraw now?”
The teller told her, “Any amount up to N300,000.”
The old lady then told the teller that she wanted to withdraw N300,000 from her account.
The teller did so quickly and handed it to the old lady respectfully.
The old lady kept N500 in her bag and asked the teller to deposit the balance of N299,500 back into her account.
The teller was dumbfounded.
Rules are inflexible but we humans can be flexible when the situation requires us to be.
We should not treat people based on their looks or how they are dressed.
Rather, we should treat everyone with respect. And never be too quick to judge a book by its cover.
EVERYBODY IS IMPORTANT!
Vendors make this mistake all the time by judging customers based on their looks, how stupid this is and in turn many businesses have lost potential clients Julie Robert’s experience at the boutique in the movie ‘Pretty Woman’ is a classical example ”Big Mistake”.
Thus it’s important that business owners train their front line managers to be kind and never judge clients by their looks..
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